Privacy Policy
The data collected by reedsonline.fr?
Constitutes personal data any information allowing you to be identified directly or indirectly, such as for example the surname, first name(s), date of birth, age, sex, e-mail address, postal address or telephone number. Depending on the case, reedsonline.fr processes your personal data, directly collected from you or resulting from the use of the services. reedsonline.fr is also likely to be the recipient of data that has been collected from you by a third party service provider in connection with the creation of the website.
reedsonline.fr collects and processes the following categories of data:
- Data to identify you: First name + Last name + Company
- Contact data: Email, mobile phone number
- Connection data, use of services: Connection logs, acceptance of the General Conditions, acceptance of the Charter.
Internet connection
When the user connects to the Site, the latter records the IP address, the logs of connection and validation of the General Conditions of Use and Sale, the logs of acceptance of the charter, the logs of acceptance as part of the collection of consent for the use of personal data.
Profile on the internet
The use of the services provided on the Site (including that of the partners) makes it possible to fill in a profile, which may include in particular an email address, a telephone number.
Why does reedsonline.fr collect and process your data?
The collection and processing of your data allow us to perform the services you want to benefit from, to offer you personalized services and commercial offers that may be of interest to you in the context of a better understanding of your expectations and your requests.
More specifically, data processing by reedsonline.fr has the following purposes:
Welcome, identify and provide services:
- Manage user/customer access and identity and authenticate
- Verification and authentication of data transmitted by the customer
- Manage call tracking: when you contact our Customer Relations Center, reedsonline.fr uses an automatic phone number detection system to save you and our Customer Relations Center time.
- Store customer or user data in the context of the commercial activity of reedsonline.fr
Satisfied :
Manage data subject rights requests. Communicate for customer management
To secure :
Prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents.
Communicate :
Subscribe to our Newsletter
Personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences
Management of the operation and optimization of the site – e-marketing activities: we use your data for marketing purposes. These activities include:
The use of your contact details to send you regular information relating to services related to the creation of a website. You can unsubscribe from these marketing communications by e-mail easily and at any time by clicking on the “Unsubscribe” link that you will find in all of our newsletters and communication media.
Personalized offers, created from your information, may be offered to you, mobile applications and third-party websites/applications (including social networks), and site content displayed to you may also be personalized. These may be offers from reedsonline.fr, co-branded sites, or other offers offered by partners that may be of interest to you.
When you participate in other promotional activities (by contest), certain information will be used for the proper management of these activities.
We may also contact you on other occasions by email, post, telephone or text message, depending on the contact details you have previously provided to us. We also process the requests that you send us, in particular, for the following reasons: requests for information, consultations, appointments and to benefit from offers. If you have not completed your call or received a response in sufficient time, we may contact you to call you back in order to find out the subject of your request and help you. When you use our services, we may send you a questionnaire or invite you to leave a comment about your experience.
Improving our services: we also use personal data for analytical purposes to improve our services, the user experience, the operation and quality of our services, but also to carry out tests and solve problems.
Personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;
Who has access to your data?
The data collected is intended for the internal services of reedsonline.fr and its subcontractors in order to support the execution of the Services, including trusted third parties for payments by credit card, hosts, providers of email messaging services , providers specializing in fraud detection and authentication services. The data may also be processed by partners of reedsonline.fr. These are situations where partners are involved in the provision of services. It may also be processing to which you are asked to consent. The Customer acknowledges and accepts that the provision of services requires the use of third parties:
For hosting and storage purposes
When the site uses the services of partners to provide website creation services. These partners have limited access to the data completed by the user as part of the execution for the purpose of performing the services. They have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
If required by law, the site may transmit data to respond to complaints against the Site and to comply with administrative and legal procedures.
If reedsonline.fr is involved in a merger operation or receivership proceedings, it may be required to assign or share all or part of its assets, including personal data. In this case, users would be informed, before the personal data is transferred to a third party.
No transfer to third parties other than those specified:
As part of the services shared with the partners of reedsonline.fr, your personal data will be transmitted to the partners only within the framework of the services concerned and in accordance with your authorization. In any case, no repetitive, massive or structural transfer of personal data will be carried out. Your personal data will not be communicated to any other third party, other than the partners, without your prior consent in this regard, and if this communication is necessary for the provision of the services.
What are the guarantees provided by reedsonline.fr to your data?
Principle of collection
This data is collected through the various forms on our site and when you contact the Customer Relations Center in a completely transparent manner. The mandatory nature of the information to be provided is generally indicated by an asterisk. In their absence or in the absence of having duly completed them, reedsonline.fr will not be able to provide the requested service. The same applies to data collected by telephone.
The duration of the conversation
reedsonline.fr does not keep your data longer than necessary. The retention period is linked to the service with which they are associated and in any event, for the duration of the commercial relationship and/or tax and accounting requirements, management of any disputes, collection needs, criminally reprehensible activity and in order to prevent possible illegal behavior, to carry out satisfaction surveys and ensure the compliance of files.
This collection is carried out in compliance with the law, declarations made beforehand with the CNIL and the General Data Protection Regulations (RGPD), concerning customers and prospects. We do not collect unnecessary or excessive data. The Data is also subject to intermediate archiving duly declared in order to meet legal, accounting and tax obligations.
Security and privacy
We care about the security of your data as much as ours. The data collected by reedsonline.fr and its partners is placed in a secure environment inaccessible to the public in order to prevent any unauthorized access, use, loss, modification, destruction or disclosure. All our data is backed up and stored for the time necessary to manage the commercial relationship and to secure the rights of Users/Customers and reedsonline.fr.
reedsonline.fr undertakes to implement and maintain, at its expense, an appropriate computer security program, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing of personal data and the risk (of varying likelihood and severity) to the rights and freedoms of Users/Customers. This program includes rigorous technical and organizational measures. Only persons qualified and authorized to process your data within reedsonline.fr and its partners (qualified personnel, host) have secure access to it. Technical and organizational measures can benefit from technological advances and future developments. Consequently, reedsonline.fr is authorized to use all adequate alternative measures in this regard. However, these alternative measures cannot present a level of safety lower than that provided for by law for such measures. Any material changes must be properly documented and notified to the Customer.
Are your Data processed outside the EU?
Due to the organization of reedsonline.fr, the user/Customer authorizes the Site to transfer, store and process their information within the European Union. By using the Site and the telephone services, the user consents to the transfer of his personal data under the said conditions.
The data collected is likely to be processed outside the European Union with regard to hosting providers (in particular Google Cloud and Amazon Web Services). In this case, reedsonline.fr makes the necessary arrangements with its subcontractors and partners to guarantee an adequate level of protection for your data, in full compliance with the applicable regulations. The user/customer also authorizes the Site to transfer only the information listed below to its subsidiaries outside the EU. In any event, said data cannot identify him, namely: first name, date of birth and city. Under no circumstances will this data be stored.
In any case, the site remains responsible. Such transfers are framed by organizational and technical measures to ensure an adequate level of protection of said data.
About cookies and anonymous data
We also collect automatically and declared certain technical and anonymous data from you, in particular the IP address, the dates and times of the visit and the pages consulted. This data does not allow us to identify you directly or indirectly and is used to better understand the behavior of everyone on the reedsonline.fr sites in order to improve and simplify navigation on these sites.
About IP addresses: we collect and process IP addresses for the purposes of statistics, verification and validation of clicks within the framework of our activity and control of their use within the framework of a file declared to the CNIL. These are processed in compliance with the principles of protection of personal data defined by the legislation in force.
N.B: The user ID and the configuration of the Site make it possible to publish data on your Facebook profile. If you choose to post data, posts will only be available to those who can see your profile updates on Facebook.
About cookies
Cookies are used as part of the use of the site. The user has the option of disabling cookies from their browser settings. All of this anonymous data is deleted after 13 months.
When you create your profile on the Site, your computer saves coded data which is sent to it by our services. These data are grouped together in a small file called a cookie. It is this cookie that allows us to recognize you when you connect to the Site and that allows the personalization of the information delivered. However, none of the data concerning you that appears in the session cookie is stored and/or processed by reedsonline.fr and its partners. We also use security cookies to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorized third parties.
reedsonline.fr and its partners also use:
- Session cookies, which can be used to maintain user data during navigation, but also across multiple visits.
- Tracking Cookies (Google Analytics) which record coded data to which reedsonline.fr and its partners do not have access but which allow us to offer you offers on other communication media and to collect statistics for site monitoring Internet.
- Marketing cookies: reedsonline.fr and its service providers use the services of affiliate or web marketing companies, which are likely to deposit cookies for the purposes of technical statistics, advertisements, affiliate services and display of advertising (e.g.: Google, Facebook…). These companies are likely to deposit and read their own cookies on which we have no information or sharing.
If you do not want our site to place cookies on your computer, you can:
Either leave our site
Either prohibit the use of cookies via your browser (Be aware, however, that in this case the operation of the site could be altered and certain services could not be accessible to you.)
To avoid storing cookies, you have the option of modifying the settings of your browser so that it prevents the reception of cookies. You can also delete any cookie already on your computer by accessing the “Options” or “Preferences” of your browser.
We provide the following links of the most used browsers to help you:
- Chrome de Google : (https://support.google.com/chrome/answer/95647?hl=fr)
- Firefox de Mozilla : (https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=activer-desactiver-cookies)
- Internet Explorer de Microsoft : (https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies)
- Safari d’Apple : (https://support.apple.com/kb/ph17191?locale=fr_FR&viewlocale=fr_FR)
What are your rights and how to exercise them?
At any time, you can:
- Ask us for a copy of the personal data we hold about you
- Notifying us of any changes to your personal data, or asking us to change any personal data we hold about you
- In certain situations, you can ask us to erase, block or limit the processing of your personal data, or to object to some of our methods of processing your personal data.
- In certain situations, you can also ask us to send the personal data you have provided to us to a third party.
- When we use your personal data following your consent, you have the right, at any time, to revoke it, in accordance with the law in force. In addition, when processing your personal data, in a legitimate interest or in the public interest, you can object at any time to our use of your personal data subject to applicable law.
- You can also ask us at any time to stop receiving advertisements by contacting us directly and free of charge, or by means of the unsubscribe link included in any prospecting that we may send you by e-mail. If you wish to object to the processing of your personal data on the basis of a legitimate interest and no opt-out mechanism is available directly, please contact us at contact@reedsonline.fr
We thank you for informing us immediately of any modification or inaccuracy of your personal data by contacting us.
If we have personal data about you that is not accessible on our site, you can send us your request free of charge. For any request concerning this Charter and the exercise of your rights or if you have a complaint, please contact our Data Protection Officer at the address: info@reedsonline.fr. To exercise your rights, you can choose to send your request (indicating email address, surname, first name, postal address and a copy of your identity document):
By email to info@reedsonline.fr
A response will be sent to you within a maximum of one (1) month following the date of receipt of your request.
In the event of a request for the deletion of your data and/or in the event of the exercise of your right to request the deletion of your data, we may however keep them in the form of archives for the duration necessary to meet our legal obligations, accounting and tax.